Privacy Policy

1. Information We Collect

Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, mailing address
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Workshop Information: Emergency contact details, dietary restrictions, accessibility needs
• Communication Preferences: Newsletter subscriptions, marketing communications preferences

Non-Personal Information

We automatically collect certain information about your device and browsing behavior:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Processing workshop registrations, managing bookings, providing customer support
• Communication: Sending workshop confirmations, updates, newsletters, and promotional materials (with your consent)
• Payment Processing: Processing payments and managing billing
• Safety and Security: Maintaining emergency contact information, ensuring workshop safety
• Website Improvement: Analyzing website usage to improve user experience
• Legal Compliance: Meeting legal and regulatory requirements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Payment processors (for secure payment handling)
• Email service providers (for newsletters and communications)
• Website hosting and analytics services
• Accounting and bookkeeping services

Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Ensure the safety of our customers and staff
• Investigate potential violations of our terms of service

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All sensitive data is encrypted during transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Security systems are regularly updated and monitored
• Staff Training: All staff receive privacy and security training

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to implementing industry best practices.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage (with your consent)
• Marketing Cookies: Used for targeted advertising (with your consent)

6. Your Privacy Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information we hold
• Request correction of inaccurate or incomplete information
• Request a copy of your information in a portable format

Withdrawal of Consent

• Unsubscribe from marketing communications at any time
• Withdraw consent for non-essential data processing
• Request deletion of your information (subject to legal requirements)

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Phone: +1 (416) 555-0147
• Mail: 1425 Queen Street West, Toronto, ON M6K 1L8

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Workshop Records: 7 years for tax and insurance purposes
• Marketing Information: Until you withdraw consent
• Website Analytics: 26 months maximum
• Payment Information: As required by payment card industry standards

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. For participants aged 13-17, we require parental or guardian consent for workshop participation.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. International Transfers

Your information may be transferred to and processed in countries other than Canada. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying a notice on our website

Your continued use of our services after policy updates constitutes acceptance of the revised terms.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

If you are not satisfied with our response to your privacy concern, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

13. Compliance

This Privacy Policy complies with:

• Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation where applicable
• General Data Protection Regulation (GDPR) for EU residents